AREAS OF EXPERTISE

Cisco Routers & Switches

Cisco Data Center

Remote Access

Network Design

Network Management

Network Security

DoD / Federal Clientele

Intel Market Industry

 

CERTIFICATIONS

Active TS/SCI Clearance

Current CCDP Certification

Current CCENT Certification

Current CCNA Certification

Current CCDA Certification

Current CCNP Certification

Cisco United Fabric Technology

      Support Specialist

CONTACT DETAILS

Rick Friend

683 212^th St.

Pasadena, MD 21122

(254) 371-3843

rick.j.friend@gmail.com

PERSONAL SUMMARY

An enthusiastic engineer with extensive experience in both pre-sales and post-sales.  Delivers strong presentations and explains technology in a way that’s easy to understand.  Specializes in identifying areas of potential improvement and solving complex networking problem.  Cisco certified, with a proven track record of helping find and close business at the premier level.  A team player, dedicated to advancing the company through innovative ideas and technology.  Self-motivated and always improving himself and his knowledge base.  Works tirelessly to ensure that the organizations he supports are equipped with all the tools and information they need to win the business of key customer decision makers.

 

CAREER HISTORY

SOLUTIONS ARCHITECT

Force 3, Inc.2015-present

·                     SME for 9 account managers on the DoD sales team

·                     Architect complex R&S / DC / Security Cisco solutions

·                     Drive business with technology driven answers for real problems

·                     Train and mentor junior engineers with design sessions

·                     Own the design from conception to reality

·                     Research new technologies and educate engineering and sales

·                     Build innovative solutions to demo to the customer

·                     Develop strategies to get in front of and sell advanced services

·                     Write and develop proposal scope and LOE for advanced services

·                     Attend trade shows to develop relationships and team building

SALES ENGINEER

Tufin Technologies2014-2015

·                     Develop and submit requests for enhancements and features

·                     Work with and implementing Proof of Concept / Proof of Value

·                     Own the sales process as the SME for the account managers

·                     Document and aid the creation of user guides and neck manuals

·                     Stand up and configure firewalls for testing proper functionality

·                     Meet and build technical and business ROI for C-Level executives

 

PERSONAL SKILLS

Leadership

Organization

Multi-Tasking

Customer Support

Professional Presentations

In Depth Proposals

Innovative Design Development

Technical Sales

Creative Thinking

Driven Mentality

Process Improvement

 

 

REFERENCES

Available on request

 

 

 

 

 

CAREER HISTORY CONTINUED

SENIOR TECHNICAL CONSULTANT

Force 3, Inc.2010-2013

·                     Perform as a lead technical resource for the Force 3 staff

·                     Listen to customer pinpoints and provide a technical solution

·                     Use manufacture tools to develop a Bill of Materials for clients

·                     Create proposals and LOE to bid and scope Cisco advanced services

·                     Developed technical strategies to solve common issues in DoD

·                     Recognized for professionalism implementations.

·                     Recognized and nominated into the Force 3 Presidents Club

 

WAN ENGINEER

General Dynamics2009-2010

·                     Owner of Wan infrastructure and encrypted transport

·                     Advanced traffic engineering to provide remote site service

·                     Responsible for the initial stand up and tear down of spoke sites

·                     Implementing Cisco Security devices

·                     Design and deployment of large IPSEC/GRE

·                     Troubleshoot and provide solutions

NETWORK TEAM LEAD

U.S. Army2003-2009

·         Directly responsible for eight engineers and two small team leads

·         Stand up and test the army’s tactical networking systems

·         Provide communication in remote locations all over the world

·         Performed under pressure in bad conditions with stellar results

·         Design and recommend network purchases to accomplish mission

·         Create disaster recovery plans and develop SOP

·         Documentation for training and achieving repeatable results